Shipping policy

Shipping Policy

Order preparation

Please allow 1–3 working days for us to prepare and dispatch your order.

Our Build Your Own jewellery is individually assembled according to your selections, so it may require the full preparation period.

Working days are Monday to Friday, excluding UK bank holidays. Preparation may take slightly longer during product launches, promotions and busy TikTok Live periods.

UK delivery options

We currently deliver within the United Kingdom.

Standard delivery

  • £3.65
  • Free on orders of £40 or more
  • Estimated delivery: 3–5 working days after dispatch

Express delivery

  • £5.15
  • Free on orders of £40 or more
  • Estimated delivery: 1–2 working days after dispatch

Delivery estimates begin after your order has been prepared and dispatched. Preparation time is normally an additional 1–3 working days.

Delivery times are estimates and are not guaranteed.

Tracking

When your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please allow a short time for the carrier’s tracking system to update.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice a mistake, contact us immediately at theaccessoryhausuk@gmail.com. We will try to correct the address if the order has not been dispatched, but changes cannot be guaranteed once processing has begun.

If an order is returned because an incorrect or incomplete address was provided, the customer may be required to pay the additional postage cost for redelivery.

Delayed orders

Occasional delivery delays may occur outside our control.

If a Standard order has not arrived within 7 working days of dispatch, or an Express order within 4 working days of dispatch, please contact us with your order number.

We will investigate the delivery with the carrier. Please allow sufficient time for the carrier to complete its investigation before a replacement or refund is issued.

Lost orders

Your order remains our responsibility until it has been delivered to you or to someone you nominated to receive it.

If the carrier confirms that your order has been lost in transit, we will offer an appropriate replacement or refund.

Orders marked as delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please:

  • Check the delivery location shown in the tracking information
  • Check with other members of your household
  • Look in any nominated safe place
  • Check with immediate neighbours where appropriate

If you still cannot locate it, contact us promptly so we can investigate with the carrier.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible at theaccessoryhausuk@gmail.com.

Please provide your order number and clear photographs of the item, packaging and delivery label. Keep all packaging until we have reviewed the issue.

Returned parcels

If an order is returned to us because delivery was refused, it was not collected or an incorrect address was supplied, we will contact you.

You may need to pay an additional delivery charge before the parcel is sent again. Customised items will not automatically qualify for a refund when returned to sender, although your statutory rights remain unaffected.

Contact us

For questions about your delivery, contact:

theaccessoryhausuk@gmail.com